Privacy policy

Effective Date: January 1, 2026

Introduction

RoboSmartDepot (“we,” “us,” or “our”) operates robosmartdepot.com (the “Site”) and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

  • Contact information (name, shipping address, billing address, phone number, email address)
  • Payment information (processed securely through third-party payment providers)
  • Account information (username, preferences, settings)
  • Transaction information (orders, returns, cart activity, purchase history)
  • Communications (customer service inquiries, emails, support requests)
  • Device information (IP address, browser type, device identifiers)
  • Usage information (interaction with pages, products, and features)

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill orders
  • Provide shipping and returns services
  • Process payments securely
  • Prevent fraud and unauthorized transactions
  • Improve and personalize your shopping experience
  • Provide customer support
  • Send order confirmations and updates
  • Send marketing communications (you may unsubscribe at any time)
  • Send SMS communications if you opt in (message and data rates may apply; you may opt out at any time)
  • Comply with legal obligations
  • Improve product recommendations and personalize the shopping experience for customers interested in robotics, smart devices, and high-performance electronics

How We Disclose Personal Information

We may share personal information with:

  • Shopify (to operate and power our store)
  • Payment processors
  • Shipping carriers and logistics providers
  • Fraud prevention and security providers
  • Analytics and advertising partners such as Google and Meta
  • Legal authorities when required by law

We do not sell or rent personal information to third parties.

We may also disclose information:

  • To complete transactions you request
  • With service providers performing services on our behalf
  • In connection with a merger, acquisition, or asset sale
  • To comply with legal obligations or protect our legal rights

Relationship with Shopify

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you. Shopify processes personal information on our behalf to support order processing, payments, security, and store functionality.

Certain Shopify features may use aggregated or anonymized data across merchants to enhance security, functionality, and performance.

You may review Shopify’s Privacy Policy on Shopify’s official website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.

Cookies are small text files stored on your device when you visit our website. These technologies help us recognize your device, remember preferences, and understand how users interact with our site.

We use the following types of cookies:

  • Essential Cookies — Required for core functionality such as checkout, account access, fraud prevention, and security
  • Analytics Cookies — Help us understand how visitors interact with our website (e.g., Google Analytics)
  • Functionality Cookies — Store preferences such as language or session data
  • Advertising Cookies — Used to deliver relevant advertising and measure campaign performance

We may use analytics tools, pixels, tags, and similar tracking technologies from third-party providers (such as Google and Meta) to measure traffic, improve performance, and personalize advertising.

Some cookies may be set by third-party services integrated into our website.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may impact certain features of the website, including checkout functionality.

By using our website, you consent to the use of cookies as described in this policy.

Fulfillment and Logistics

Products purchased through our Services may be fulfilled by third-party logistics providers, authorized distributors, or manufacturer-approved fulfillment centers, depending on the product and availability.

This structure allows us to offer a broader range of specialized products while maintaining reliable order processing and delivery.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption
  • Secure payment processing
  • Restricted internal data access

However, no method of transmission over the Internet is completely secure.

We retain personal information only as long as necessary to:

  • Provide services
  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to processing
  • Request data portability
  • Opt out of targeted advertising

To exercise your rights, contact us at support@robosmartdepot.com.

We may need to verify your identity before processing your request.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information

RoboSmartDepot does not sell or rent personal information as defined under applicable law.

California residents may submit requests by contacting support@robosmartdepot.com.

Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your personal information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where required by law, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.

Contact Information

RoboSmartDepot
Operated by BN Ecommerce LLC
254 Chapman Rd, Ste 208
Newark, DE 19702
United States

Email: support@robosmartdepot.com
Phone: +1 (302) 496-4416

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM EST