FAQs

Frequently Asked Questions

When will my order ship, and how long will delivery take?
Order processing typically begins within 1–2 business days, depending on availability and logistics. In many cases, items ship out the same day. Standard delivery times range from 4 to 7 business days. If a product requires a longer lead time, that information will be clearly noted on its product page. We’re committed to getting your order out fast—and we back that with some of the most efficient fulfillment times in the industry.

What payment methods do you accept?
We accept a wide range of secure payment options, including:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

What is your return policy?
All items are backed by our 30-Day Money-Back Guarantee. For full details, please visit the Return Policy link located at the bottom of our website.

Can I cancel my order?
Absolutely. Orders may be cancelled for a full refund any time before they ship. To cancel, please contact us immediately at support@robosmartdepot.com. If your order has already shipped, our standard 30-day return policy will apply.

What if my item arrives damaged?
If your order arrives with visible damage, please note it on the delivery receipt. If you’re unable to inspect the item at the time of delivery but suspect damage, write “possible damage” when signing. Then, send us photos of the item and packaging at support@robosmartdepot.com, and we’ll take care of a replacement or compensation right away.

How do I place an order?
To order online, simply click “Add to Cart” on the product page, then follow the prompts to checkout securely. Prefer to order by phone? Give us a call at 424-277-2998 and a team member will assist you. Once your order is placed, you’ll receive a confirmation via email.

How will I know when my order has shipped?
After placing your order, you’ll receive an email confirmation. Once your order has shipped, we’ll send you another email with tracking details. In the rare event of an item going out of stock, we’ll notify you within one business day by email or phone.

Will I receive an email confirmation?
Yes, an order confirmation is sent to the email address you provide during checkout. Please double-check your email details to ensure delivery. We recommend saving the confirmation for your records.

Do you charge sales tax?
Robo Smart Depot is based in California. Sales tax is only applied to orders shipped within California—so depending on your location, you could save significantly compared to other retailers.

Can I modify my order after placing it?
Yes! If your order hasn’t shipped yet, we can adjust it at no additional cost. Just email us at support@robosmartdepot.com with your request. If there’s a price difference, we’ll either issue a refund or send you a secure payment link for the balance. For real-time order assistance, reach out by email or call us at 424-277-2998.