Return and refund policy
Effective Date: January 1, 2026
Overview
This Return and Refund Policy applies to all purchases made through RoboSmartDepot (“we,” “us,” or “our”) via robosmartdepot.com (the “Website”). By placing an order, you agree to the terms outlined below.
For return requests or questions, please contact us:
Email: support@robosmartdepot.com
Phone: +1 (424) 277-2998
Business Address:
254 Chapman Rd, Ste 208
Newark, DE 19702
United States
Customer Service Hours: Monday – Friday | 9AM – 6PM EST
Return Eligibility
Return requests must be submitted within 30 days of delivery confirmation.
To qualify for a return:
Item must be unused, unassembled, and in original condition
Item must be in original packaging with all manuals, accessories, and components included
Serial numbers must match shipment records
Proof of purchase (order number) is required
Items returned without prior authorization may be refused.
Return Authorization Process
Initiating a Return
To begin a return:
Email support@robosmartdepot.com within 30 days of delivery
Include your order number
Provide the reason for return
Attach photos or video if applicable
If approved, you will receive a Return Authorization (RA) number and return instructions. Returns sent without an RA number may not be accepted.
Shipping Requirements
Items must be shipped within 7 days of return approval
A trackable and insured shipping method is required
Customers are responsible for secure packaging to prevent transit damage
RoboSmartDepot is not responsible for damage occurring during return transit due to improper packaging.
Return Shipping Costs
Defective, damaged, or incorrect items — return shipping covered by RoboSmartDepot
Change-of-mind returns — customer responsible for return shipping costs
Original shipping fees (if any) are non-refundable unless the return is due to our error.
Specific Return Scenarios
Change of Mind
Request must be made within 30 days of delivery
Item must be unused, unassembled, and in original packaging
A restocking fee of up to 20% may apply depending on product condition and return reason
Refunds will be issued to the original payment method after inspection.
Defective or Damaged Items
You must contact us within 72 hours of delivery and provide clear photos or video of the issue.
Upon verification, we will offer one of the following:
Replacement
Repair (if applicable)
Full refund
Return shipping will be covered by us in confirmed cases.
Incorrect Product Received
If you receive an incorrect product, notify us immediately. We will arrange return shipping at our expense and provide a replacement or full refund.
Lost Packages
If tracking shows no delivery and the carrier confirms loss, we will issue a replacement or full refund.
If tracking shows delivered but you have not received the package, please contact us immediately. We will initiate an investigation with the carrier and work toward a resolution.
Order Cancellation
Before shipment: Orders may be canceled for a full refund if not yet shipped.
After shipment: The customer must follow the standard return process after receiving the item.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-built products
Assembled or used e-bikes, scooters, or drones
Opened software or activation-based products
Gift cards
Downloadable software
Perishable goods
Opened personal care items
Refund Processing
All returned items are inspected upon receipt. Refunds are processed only after inspection confirms compliance with this policy.
Refunds are issued to the original payment method. Please allow up to 14 business days for funds to appear in your account depending on your financial institution.
Exchanges
We replace items only if defective, damaged, or incorrect. To request an exchange, contact support@robosmartdepot.com.
Chargebacks & Fraud Protection
RoboSmartDepot reserves the right to dispute chargebacks where proof of delivery and policy compliance exist. Excessive, abusive, or fraudulent return activity may result in refusal of service.
Legal Rights
This policy does not limit any rights you may have under applicable U.S. consumer protection laws.
Agreement
By purchasing from RoboSmartDepot, you acknowledge and agree to this Return and Refund Policy.